Refund & Return Policy

Thank you for shopping with V Haus Living. We aim to ensure you are satisfied with your purchase. Please read our Refund & Return Policy carefully before placing your order.

1. General Policy

• All confirmed orders are considered final and binding.
• We do not accept change-of-mind returns or cancellations once an order has been processed, unless approved under special circumstances.
• Custom-made or made-to-order items, display units, clearance items, and free-of-charge (FOC) items are strictly non-refundable and non-exchangeable.

2. Eligible Returns

• The product has a major manufacturing defect or was damaged during delivery, and you have reported it immediately upon delivery.
• The claim must be supported with clear photos or videos and your original proof of purchase (receipt or invoice).
• The item must be unused, in its original packaging, and kept in the same condition as when delivered.

3. Return Request Procedure

• To request a return, please contact our Customer Service team within 48 hours of delivery.
• Provide your proof of purchase and clear evidence of the issue.
• Our team will review your claim and may arrange for inspection or pick-up if necessary.
• If your claim is approved, we will offer you repair, replacement, or refund/store credit, at our discretion.

4. Cancellation and Processing Fee

• If you wish to cancel your order after confirmation (before delivery), it is subject to V Haus Living’s approval.
• Approved cancellations may incur a processing fee of up to 30% of the order value to cover administrative and handling costs.

5. Transport & Handling Charges

• For valid returns due to manufacturing defects or delivery damage, return shipping is free.
• For returns or claims not covered under our warranty or policy, transport or inspection charges may apply.

6. Refund Processing

• Approved refunds will be processed to the original payment method within 14 working days after we receive and inspect the returned item.
• Processing time may vary depending on your payment provider.

7. Important Notes

• Please retain all original packaging until you are certain there are no issues with your product.
• Items that are damaged due to misuse, mishandling, self-assembly errors, or unauthorised repairs are not eligible for return or refund.
• V Haus Living reserves the right to make the final decision on all refund and return claims.

By placing an order with V Haus Living, you acknowledge that you have read and agreed to this Refund & Return Policy.
For any questions, please contact our Customer Service team at vhaus.living@gmail.com.